Having a good reputation
We are always pay attention to the customer’s feedback. Our reputation has been built up with those positive feedbacks with based on customer experience. Therefore We are the No.1 brick suppler.
We have our own outlets in Dankotuwa, Colombo, Kandy and Matara. Furthermore, we have dealers island wide.
Our after sales service plays an important role in customer satisfaction and customer retention. It generates loyal customers for DSK Bricks Industry & plays a pivotal role in strengthening the bond between the organization and customers. And we are popular for the best service provider among other brick manufacturers.
Any brick found law quality (half burn) or in a damaged condition, it must be exchanged immediately. We Don’t harass the customers and listen to their grievances and make them feel comfortable.
We analyse customer complaint, Any customer can call and discuss their queries. And we will take a prompt action on the customer’s queries. Therefor the problems must be resolved immediately and our team desired to give the best solution.
We are taking feedbacks of the product and service from the customers. Feedback helps us to know the customers better and incorporate the necessary changes for better customer satisfaction.
The exchange policies must be transparent and in favour of the customer. The customer who comes for an exchange should be given the same treatment as was given to him when he came for the first time. Speak to him properly and suggest him the best alternative.
Copyright © - All Rights Reserved - Webentor.lk